Returns
[PLACEHOLDER] Draft policy for Ryan to review.
Change of mind
Because each piece is made to order in the timber you choose, we can't accept change-of-mind returns on custom or bespoke pieces. Standard pieces may be returned within 14 days in original condition. [PLACEHOLDER: confirm policy.]
Faults
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a piece is faulty, we'll repair, replace or refund it.
Warranty
Timber and joinery are covered for [PLACEHOLDER] years, and electrical components for [PLACEHOLDER] years.
How to start a return
Email hello@onuswood.com with your order number and a few photos. We'll arrange collection.
Questions? Email hello@onuswood.com.