Shipping
[PLACEHOLDER] Draft policy for Ryan to review.
Where we deliver
We deliver to every state and territory in Australia. International delivery is available on request. [PLACEHOLDER: confirm.]
Cost
Shipping is quoted at checkout or on enquiry, based on the size of the piece and your postcode. [PLACEHOLDER: flat rates or free shipping threshold to confirm.]
Timing
Every piece is made to order. The lead time on each product page is the time to make it; delivery usually adds 3 to 7 working days. [PLACEHOLDER: confirm.]
Packaging
Lights travel in reusable timber crates or recycled cardboard with paper padding. No foam. [PLACEHOLDER: confirm packaging.]
Damage in transit
If anything arrives damaged, email photos to hello@onuswood.com within 48 hours and we'll repair or replace it.
Questions? Email hello@onuswood.com.